Practical information for our customers

AQPA is proud to provide a welcoming and inclusive environment for people with aphasia as well as caregivers.

If you wish to participate in AQPA activities, we invite you to validate that our services correlate with your expectations. Below is a list of frequently asked questions regarding our customers and our services.

Frequently asked questions about AQPA’s customers and missions

Our association welcomes people with aphasia as well as caregivers. We are dedicated to providing specific support to people living with aphasia and their families. People wishing to register can be referred by professional speakers or register themselves.

We offer a wide range activities, particularly educational and creative, for people with aphasia. We also offer several training and information activities, as well as support workshops for caregivers. Finally, we offer psychosocial support to our aphasic members according to their needs and the availability of our resources.

It is not recommended to go directly to our premises to register as staff may not be available. Any new person wishing to register for activities, both for caregivers and for people with aphasia, must contact the person responsible for reception to obtain initial contact.

For services for people with aphasia, please contact the manager

Responsible for welcoming people with aphasia: 514-277-5678 ext. 3

For caregiver services, please contact the SAPPA program coordinator

Coordinator, Service for loved ones of people with aphasia: / 514-277-5678 ext. 7

The person wishing to participate in our activities can be referred by a caregiver, a health and social services professional, or finally register themselves.

When making contact, an overall assessment of the needs, expectations and interests of the person with aphasia wishing to register is carried out. We will then be able to determine which services are most suitable. We may not be able to respond to your requests and may refer and support you to other resources.

For group activities: several pieces of information are required to register for our activities (name of the person, contact details, etc.). After consultation with the reception manager, we can offer trial sessions for the desired activity. Subsequently, a file opening form must be completed to continue the activity.

For friendship or IT visits: it is necessary to complete the file opening form to be added to our waiting list.

For more information on registrations and services, contact the reception manager

Responsible for welcoming people with aphasia: 514-277-5678 ext. 3

AQPA offers its members a broad approach focused on the globality of problematic situations.

In this sense, our approach includes psychosocial support for our members with aphasia. We propose, as a first step, to collect data and assess needs. The aim of psychosocial monitoring is to help the person better understand their difficulties, to offer them a space to listen and not judge, to support them in their efforts and to direct them towards suitable resources.

Note: we do not take external referrals for people with aphasia requiring only psychosocial services. We do not have the capacity to offer such a service.

To find out more, you can contact the reception manager

Responsible for welcoming people with aphasia: 514-277-5678 ext. 3

Depending on the needs assessment carried out during the first meetings and the resources at our disposal, the duration of support can be one-off or over a longer period.

We best meet the needs of our members with aphasia, but AQPA is not a 24/7 front-line service.

Depending on the complexity of the situations and the analysis of needs, registration procedures with the appropriate authorities in the health and social services network are often necessary. If necessary, our worker may be required to work in collaboration with the relevant resources.

Our mission is to help people with aphasia. The resources available to us do not allow us to accommodate people with communication disorders other than aphasia, such as Alzheimer's or Parkinson's disease. Over the past two years, however, a pilot project has been set up at AQPA to accommodate people with communication problems linked to dysarthria.

We can accommodate people with primary progressive aphasia (PPA), depending on the person's needs profile and their ability to participate.

During the assessment of the reception manager, then over the time spent at AQPA, we may be required to facilitate the transition to resources more appropriate to the person's evolving needs.

Good to know: loved ones of a person with APP can contact the SAPPA coordinator to discuss the possibility of benefiting from assistance services for caregivers. More information on the page: group activities for caregivers.

Being an active member of AQPA is encouraged because it nourishes the feeling of belonging to a community around people with aphasia and their loved ones.

Our members include people with aphasia, as well as caregivers, supporters wishing to contribute to our mission, and honorary members.

As an active member, you can vote at the annual general meeting and make decisions that concern you. You can also run as an administrator on the board of directors, and finally benefit from a $5 discount for participating in one activity per session.

Click here for information on our annual membership fee

If the person does not live in Montreal, we invite them to find out about the resources available in their geographic area.

When the locally available resources do not correspond to the needs expressed, anyone able to travel to AQPA can participate in our face-to-face activities. These take place in our premises at 4450 rue Saint-Hubert in Montreal (main entrance with stairs – 5th floor) or at 4449 rue Berri in Montreal (rear entrance adapted for people with reduced mobility) where there is a transport drop-off point adapted.

Our premises are located at the Monastère Community Services Center, located in the immediate vicinity of the Montreal metro station.

Note: certain services may however be exclusive to residents of Montreal.

Aphasic members who have paid their annual membership fee benefit from a $5 discount per workshop. For caregivers, the workshops are free, subject to availability. (click here for information on workshop costs

To find out about group activities for our members with aphasia, please refer to current calendar (bilingual services).

You can also consult group activities for caregivers on the next link (bilingual services).

People in financial difficulty can benefit from free participation in our activities. To request this, you can contact the reception manager

Responsible for welcoming people with aphasia: 514-277-5678 ext. 3

You can integrate our activities throughout the session subject to available places. If the maximum capacity of the desired activity has already been reached, we can place you in a waiting list to reserve your place during the next session.